1-year warranty

Applies to all BodyQure devices purchased on or after June 1, 2026.

Every BodyQure device comes with a 1-year limited warranty against manufacturing defects, starting on the day of delivery.

What is covered

Within the warranty period we repair or replace your device free of charge if it fails because of a manufacturing defect. For example:

  • The device does not turn on or charge with normal use.
  • Suction, heat or the display stop working properly without an outside cause.
  • The remote does not pair or respond under normal conditions.
  • A defect that was already present at delivery and was not caused by misuse.

What is not covered

The warranty covers manufacturing defects only. It does not cover damage or failure caused by:

  • Normal wear, such as fading, scuffs or cosmetic marks on the cups from regular use.
  • Accidental damage, such as drops, cracks or impact damage to the device or cups.
  • Water damage, submersion, or use of the device or remote in a way that is not described in the manual.
  • Use with attachments, chargers or accessories that were not supplied by BodyQure.
  • Opening, taking apart or repairing the device yourself or through a third party.
  • Not following the manual, including the guidance on suction levels, heat settings and session length.
  • Continuing to use the device after a fault has appeared, which makes the damage worse.
  • Loss, theft, or cosmetic changes such as scratches that do not affect how the device works.

In short: if something breaks by itself, you are covered. If it breaks because it was dropped, opened, got wet or was used outside the instructions, it falls outside the warranty. Contact us anyway, we will see how we can help.

How to make a warranty claim

Email hello@bodyqure.com with:

  • Your order number.
  • A short description of the problem.
  • A photo or short video of the problem, if possible.

We review your claim and get back to you within 2 business days. If your claim is approved, we arrange a repair or replacement at no cost to you. We may ask you to send the device back for inspection before we send a replacement.

Warranty period

The warranty runs for 12 months from the day your order is marked as delivered. A repair or replacement under warranty does not restart or extend this period.

Questions?

Not sure whether your problem is covered? Email hello@bodyqure.com and we will take a look.