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1-year warranty

Applies to all BodyQure devices purchased on or after June 1, 2026

Every BodyQure device is covered by a 1-year limited warranty against manufacturing defects, starting from the date of delivery.

What’s covered

Within the warranty period, we’ll repair or replace your device, free of charge, if it fails due to a genuine manufacturing defect — for example:

  • The device doesn’t power on or charge under normal use.
  • Suction, heat, or the LED display stop functioning correctly without external cause.
  • The remote fails to pair or respond under normal conditions.
  • Any defect present at the time of delivery that wasn’t caused by misuse or damage in transit reported outside our standard delivery window.

What’s not covered

This warranty covers manufacturing defects only. It does not cover damage or malfunction caused by:

  • Normal wear and tear, including fading, scuffing, or cosmetic marks on the cups from regular use.
  • Accidental damage, drops, cracks, or impact damage to the glass/plastic cups.
  • Water damage, submersion, or use of the device or remote in a way not described in the instruction manual.
  • Use with unauthorized attachments, chargers, or accessories not supplied by BodyQure.
  • Opening, disassembling, or attempting to repair the device yourself or through an unauthorized third party.
  • Damage resulting from failure to follow the guidance in the instruction manual, including suction levels, heat settings, or session duration.
  • Continued use of the device after a fault has become apparent, which makes the damage worse.
  • Loss, theft, or cosmetic changes such as scratches that don’t affect how the device works.
In short: if something breaks on its own, we’ve got you covered. If it breaks because it was dropped, opened up, soaked, or used outside of the instructions, that falls outside the warranty — but reach out anyway, we’re still happy to see how we can help.

How to make a warranty claim

Email us at hello@bodyqure.com with:

  • Your order number.
  • A short description of the issue.
  • A photo or short video showing the problem, where possible.

Our team will review your claim and get back to you within 2 business days. If your claim is approved, we’ll arrange a repair or replacement at no cost to you. We may ask you to send the device back to us for inspection before a replacement is issued.

Warranty period

The warranty period is 12 months from the date your order is marked as delivered. Repairs or replacements issued under warranty do not restart or extend the original 12-month period.

Questions?

If you’re not sure whether your issue is covered, email us at hello@bodyqure.com and we’ll take a look. We’re happy to help.