Shipping policy

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Shipping policy

BodyQure

Order processing

Orders are typically processed within 1–2 business days. During peak periods (holidays, product launches, or promotional events), processing may take up to 3 business days. We do our best to get every order out as quickly as possible.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.

Delivery estimates by region

Delivery times below are estimated from the date your order ships, not the date the order is placed. Actual delivery may vary depending on your location, carrier, and local conditions.

Region Expected delivery Details
United States 3–5 business days Ships from our US warehouse. Carriers include USPS, FedEx, UPS, and DHL.
Europe, UK, Canada & Australia 7–10 business days Free shipping. Carrier determined by our regional fulfillment partner.

Tracking information

All BodyQure orders include tracking, provided in your shipping confirmation email. If you have questions about the status of your order, please contact our customer support team.

Lost or delayed packages

If your order hasn’t arrived within the expected delivery window, here’s what to do:

  • Check your shipping confirmation email for tracking updates. Carriers sometimes experience delays due to weather, high volume, or other factors outside our control.
  • If tracking shows your package as delivered but you haven’t received it, check with neighbors, your building’s mail room, or any secure delivery location at your address.
  • If your package appears lost or hasn’t updated in transit for 7 or more business days, please contact our customer support team. We’ll work with you and the carrier to locate your order or find a resolution.

Please don’t hesitate to reach out if something doesn’t look right.

International orders — duties & tariffs

For international orders, please be aware that additional customs duties, taxes, or import fees may apply upon delivery. These charges are determined by your country’s customs authority and are the responsibility of the recipient. We’re not able to predict or control these fees. If you have questions about potential charges, we recommend contacting your local customs office prior to ordering.

Questions?

If you have any questions about shipping, tracking, or delivery, please reach out to our customer support team at hello@bodyqure.com. We’re happy to help.